Introduction
At Flight Fare Centre ("we", "us", or "our"), respecting and protecting your personal privacy is fundamental. This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website, call our phone service, or submit an inquiry to our independent travel specialists.
1. Information We Collect
We collect information that you voluntarily provide when contacting our travel service, including:
- Contact Information: Your name, phone number, and email address.
- Travel Preferences & Details: Origin city, destination city, preferred travel dates, cabin class preference, passenger names, and existing booking reference numbers (if modifying an itinerary).
- Phone Inquiries: Audio recordings or notes made during customer service calls to ensure accuracy, fulfill booking instructions, and support specialist training.
- Website Inquiries: Any details submitted via our online contact or booking assistance forms.
2. Technical Data & Cookies
When you browse our website, we may automatically collect certain standard technical information through cookies and log files:
- Device & Browser Information: IP address, browser type, operating system, and referral source.
- Analytics & Usage: Pages viewed, time spent on pages, and link clicks (including click-to-call interactions) used to evaluate website performance.
- Advertising Pixels: We may utilize tracking tags (such as Google Ads or Google Tag Manager) to measure marketing effectiveness and conversion events like phone call clicks.
3. How Information Is Used
We use the information collected solely for legitimate travel service operations:
- To assist you with flight inquiries, quotes, reservations, date changes, cancellations, and upgrades.
- To verify booking details with airlines or consolidators when processing authorized reservations.
- To provide phone-based customer service and respond to web inquiries.
- To prevent fraudulent bookings or unauthorized chargebacks.
- To analyze and optimize the performance of our website and advertising campaigns.
4. Sharing with Service Providers & Third Parties
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share information only under these necessary circumstances:
- Airlines & Travel Consolidators: To issue tickets, request seat upgrades, or process flight changes on your behalf.
- Payment Processors: To securely process payment transactions for authorized bookings or service fees.
- Legal Requirements: If required by law, subpoena, or to protect the rights, property, and safety of our customers and business.
5. Data Security
We implement standard physical, administrative, and electronic security safeguards designed to protect personal information against unauthorized access, alteration, or disclosure. However, no transmission over the Internet or telephone system can be guaranteed 100% secure.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, manage customer service records, resolve disputes, and comply with legal, tax, and accounting obligations.
7. Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us using the details below.
8. Contact Information
If you have questions regarding this Privacy Policy or our data handling practices, please contact Flight Fare Centre:
Flight Fare Centre
Website: flightfarecentre.com
Telephone: 1-844-420-1854